Hands-on Workshop Experiences - Scopri e Impara Praticamente

Can I cancel my order?
Yes, only before shipping confirmation. Cancellations are no longer possible after shipping.

When can I return a product?
You have 14 days from receipt to exercise your right of withdrawal, provided the product has not been used and is in its original condition.

Who pays the return costs?
Cancellation or change of mind: the customer's responsibility. Defective or non-compliant product: Vetrina Fiorentina's responsibility.

Do you accept returns from abroad?
Yes. The 14-day right of withdrawal applies to all customers. Return costs are the responsibility of the buyer, except for defective products. Always use a traceable service.

When will I receive my refund?
Within 14 days of receiving your return, check the condition of the product using the same payment method used for the purchase.

How do I make a return?
1. Pack the product in its original packaging.
2. Include the invoice and indicate the reason for the return.
3. Ship to: Vetrina Fiorentina di Andrea Pignatiello – Via San Mamante 43 – 50053 Empoli (FI) – Italy.
For info: info@vetrinafiorentina.com

Italy and Europe: Free on all orders — United Kingdom: £35
Swiss: €35 — USA: €55 — Canada: €55.

* Shipping costs are converted to your local currency at checkout.

Will I receive tracking for my package?
Yes, every order includes a real-time tracking number, sent via email upon shipment confirmation.

What do I do if the package arrives damaged?
Check the integrity of the packaging upon delivery. If there is visible damage, sign "with reservation" for the courier and contact us within 24 hours.

Are there any customs duties?
For shipments outside the EU (UK, Switzerland, USA, Canada), any import duties and taxes are the responsibility of the recipient.

Which countries do you ship to?
🌍 Italy, European Union, United Kingdom, Switzerland, United States, Canada.