In accordance with Legislative Decree 206/2005 (Consumer Code), as amended by Legislative Decree 170/2021 (transposing EU Directive 2019/771), all products sold by Vetrina Fiorentina are covered by the legal guarantee of conformity.

Warranty Duration

The legal warranty lasts for 2 years from the product delivery date.

What the Warranty Covers

The warranty covers any lack of conformity existing at the time of delivery, meaning when the product:

- is not fit for the purpose for which goods of the same type are normally used;
- does not conform to the description given by the seller or does not possess the qualities presented;
- does not offer the usual quality and performance of a good of the same type;
- is not fit for any particular purpose required by the consumer, if made known to the seller at the time of purchase.

Available Remedies

In case of a lack of conformity, the consumer has the right, at their choice, to:

1. Repair of the product;
2. Replacement of the product;
3. Proportional price reduction;
4. Termination of the contract (full refund), in the cases provided by law.

Repair or replacement must be carried out within a reasonable period from the request and without significant inconvenience to the consumer.

How to Exercise the Warranty

To exercise the rights deriving from the legal warranty, the consumer must contact Vetrina Fiorentina via:

- Email: info@vetrinafiorentina.com
- Contact Form: available on the Contact Us page

The request must include: full name, order number, description of the defect found and, if possible, photographic documentation.

Exclusions

The legal warranty does not cover damages resulting from:

- improper use or use not conforming to product care instructions;
- normal wear and tear of the material (e.g., natural patina of leather);
- accidental damages caused by the consumer;
- modifications or repairs carried out by unauthorized third parties.

Additional Conventional Warranty

Where applicable, some products may be accompanied by a manufacturer's conventional warranty. This warranty is supplementary and does not replace the legal guarantee of conformity. The terms and conditions of the conventional warranty are indicated in the documentation accompanying the product.

Dispute Resolution

In case of a dispute, we invite you to contact us first by email at info@vetrinafiorentina.com. If no agreement is reached, the consumer may contact the competent mediation bodies pursuant to Legislative Decree 28/2010, or appeal to the Court of the place of residence or domicile.

Reference Legislation

- Legislative Decree 6 September 2005, n. 206 (Consumer Code)
- Legislative Decree 4 November 2021, n. 170 (implementation of EU Directive 2019/771)
- EU Directive 2019/771 on certain aspects concerning contracts for the sale of goods

Last updated: August 2026