Here you’ll find answers to common questions about ordering from Vetrina Fiorentina.
How can I place an order?
Add the products you want to your cart and complete checkout on our website. We accept credit cards, PayPal and other secure payment methods.
Can I change or cancel my order?
You can cancel your order at no additional cost before receiving the shipping confirmation. Once the order has shipped, cancellation is no longer possible. For urgent requests, email us as soon as possible.
Who ships the products?
Products are shipped directly to customers by Old Angler, our supplier and manufacturer. Vetrina Fiorentina remains the seller and your point of contact for orders, customer support and return requests.
What are the delivery times?
We ship to Italy and throughout the European Union. We forward the shipping request on the day the order is placed. On business days, orders are normally dispatched the same day. From handover to the carrier, estimated delivery times are 2–3 business days in Italy and 4–5 business days in other European Union countries. These times may vary depending on the destination, carrier and exceptional circumstances, such as holidays or weather conditions.
How can I track my order?
All shipments are tracked. You’ll receive the tracking number by email as soon as your parcel is handed over to the carrier. You can then track it on the carrier’s website.
Is shipping free?
Yes. Shipping is free for all orders to Italy and the European Union, with no minimum order value.
Can I return a product?
Yes. You can withdraw from your purchase within 14 days of delivery of the last item in your order, without giving a reason. You may handle the product as necessary to check its nature, characteristics and functioning. Please return it intact, with any accessories and packaging, avoiding use or handling beyond what is needed for that check. The right of withdrawal does not apply to products made to measure or clearly personalised to your specifications, where provided for by applicable law.
How will I be refunded?
We’ll refund you within 14 days of receiving your notice of withdrawal, using the same payment method you used for the purchase. We may withhold the refund until we receive the returned product or you provide proof that you’ve sent it back, whichever happens first. Any standard delivery charges paid for the order are refundable; additional charges for a delivery option more expensive than standard delivery are not.
Who pays for return shipping?
The direct cost of returning the product is paid by the customer, unless we state otherwise or applicable law provides otherwise.
Which payment methods do you accept?
We accept Visa, Mastercard and American Express credit and debit cards, as well as PayPal, Shop Pay, Apple Pay and Google Pay.
Are payments secure?
Our store uses a secure HTTPS connection. Payments are processed through the methods available at checkout; Vetrina Fiorentina does not store your credit card details.
Are the products authentic?
All Old Angler products sold by Vetrina Fiorentina are genuine. As an authorised Old Angler retailer, we carefully select each item and describe its features on the product page.
How can I check whether a product is available?
Check availability on the product page. If an item is unavailable, contact us to ask about possible restocks.
How do I exercise my right of withdrawal?
Email info@vetrinafiorentina.it within 14 days of delivery of the last item in your order, giving your order number. You do not need to explain why you’re returning it. For full details, see our Return and Refund Policy.
How can I contact you?
Email info@vetrinafiorentina.it, call us first on +39 0571 143 6615 or, alternatively, on +39 344 794 6009. You can also contact us through WhatsApp or the store chat. We’ll be happy to help and will respond as soon as possible.
Last updated: 4 October 2026