Here you will find detailed answers to your questions about placing an order on Vetrina Fiorentina.

How can I place an order?

You can purchase directly from our website by adding products to your cart and completing the checkout process. We accept credit card, PayPal, and other secure payment methods.

Can I modify or cancel my order?

You can cancel your order at no additional cost only before receiving the shipping confirmation. Once the goods have been shipped, cancellation is no longer possible. For urgent requests, please contact us via email as soon as possible.

What are the delivery times?

We ship to Italy and the European Union. Order preparation times are 1-2 business days. Estimated delivery times are 3-5 business days for Italy and 5-8 business days for the European Union.

How can I track my order?

All shipments are tracked. After your order has been shipped, you will receive an email containing the tracking number as soon as the shipment is handed over to the courier. You can follow the shipment directly on the courier's website.

Are shipments free?

Yes, we offer free shipping on all orders to Italy and the European Union, with no minimum spend threshold.

Can I return a product?

Certainly, you have the right to withdraw within 14 days of receiving the product, in accordance with Legislative Decree 206/2005 (Consumer Code) and European Directive 2011/83/EU. The product must be returned in its original condition, unused and with intact packaging. Products custom-made or clearly personalized at the explicit request of the customer (e.g., bags with initials, logos or other customizations ordered by the customer) are excluded from the right of withdrawal.

How is the refund processed?

The refund will be processed within 14 days of receiving the return, using the same payment method used for the purchase. Original shipping costs are not refundable.

Who pays for return shipping costs?

Return shipping costs are borne by the buyer, except in the case of a defective or non-compliant product.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay.

Are payments secure?

Absolutely, all payments are protected by 256-bit SSL encryption, ensuring maximum security for your data. Vetrina Fiorentina does not store your credit card details.

Are the products authentic?

All products sold on Vetrina Fiorentina are original, carefully selected to ensure the highest quality.

How can I check product availability?

You can check availability directly on the product page. If an item is not available, you can contact us for information on possible restocks.

How do I exercise my right of withdrawal?

You can exercise your right of withdrawal by contacting us via email at info@vetrinafiorentina.com within 14 days of receiving the product, indicating your order number and your request. For full details, please refer to our Return Policy.

How can I contact you?

You can reach us by email at info@vetrinafiorentina.com or call us at +39 344 794 6009. We will respond within 1-2 business days.

Last updated: August 2026