FAQ – Frequently Asked Questions

Frequently Asked Questions

Here you will find detailed answers to your questions about placing an order on Vetrina Fiorentina.

How can I place an order?

You can purchase directly from our website by adding products to your cart and completing the checkout process. We accept payments via credit card, PayPal, and other secure methods.

Can I modify or cancel my order?

You can cancel your order without any additional charge only before receiving the shipping confirmation. Once the goods have been shipped, cancellation is no longer possible. For urgent requests, please contact us by email as soon as possible.

What are the delivery times?

We ship exclusively within Italy. Order preparation time is 1-2 business days, plus 3-5 business days for delivery by the courier.

How can I track my order?

After your order has been shipped, you will receive an email containing the tracking number. You can track your shipment directly on the courier's website.

Is shipping free?

Yes, we offer free shipping on all orders, with no minimum spend.

Can I return a product?

Certainly, you have the right to withdraw within 14 days of receiving the product, in accordance with Legislative Decree 206/2005. The product must be returned in original condition, unused and with intact packaging. Products personalized with initials, logos, or customer brands are not refundable.

How are refunds processed?

Refunds are processed within 14 days of receiving the return, using the same payment method used for the purchase. As original shipping is free, the refund will be for the full amount.

Who pays for return shipping costs?

Return shipping costs are borne by the buyer.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard), PayPal, Shop Pay, Apple Pay, and Google Pay.

Are payments secure?

Absolutely, all payments are protected by SSL encryption, ensuring maximum security for your data.

Are the products authentic?

All products sold on Vetrina Fiorentina are original, carefully selected to ensure the highest quality.

How can I check product availability?

You can check availability directly on the product page. If an item is out of stock, you can contact us for information on possible restocks.

How do I exercise my right of withdrawal?

You can exercise your right of withdrawal by filling out the form available in our Refund Policy and sending it to info@vetrinafiorentina.com.

How can I contact you?

You can reach us by email at info@vetrinafiorentina.com or call us at +39 3475966259. We will reply within 1-2 business days.